Reviews

A ride with Erik

We rode with Erik both from the airport (QRO) to San Miguel and then back to the airport 11 days later. When we arrived at our air B&B we got a call from Erik informing us that we had left something in the car. None of us could remember leaving anything but when he returned he had our laptop! Nice to meet honest people.

During our ride back to the airport we found that Erik spoke excellent English and was very friendly which made our hour+ ride far more interesting. He also asked what we liked in music and then played several of my wife’s favorite songs (Bluetooth).

Overall we had an excellent experience and would gladly use them again.

Robert Martimo

Great Service

The best. Can’t say enough good things about Daniel.

Abel Galvan

Great Experience

I took multiple trips with Daniel and Francisco and they were all great experiences. I’m really happy we found this company because we had a few long drives we wanted to do and we didn’t want to take a bus. They had clean cars, drove safely and spoke great English. It really made our trip seamless!

Nicole

Amazing, reliable service!!

We leveraged Heroes transportation for transport for five people from the Queretaro airport to San Miguel de Allende and back. Daniel and his team communicated very regularly and were incredibly responsive and very reliable and punctual. I highly recommend them.

Amy B.

Reliable and friendly

If you need a reliable form of transportation that will get you to your destination in a timely and safe manner, this is the service for you. The service better accommodates for longer distances, larger number luggage items, and direct point to point service. Hero’s is cheaper than a taxi and much more comfortable and catered to your needs than an Uber.

Michael

Great, prompt, timely service

We recently hired Heros to take a small group of 3 from Queretaro to San Miguel de Allende, and had a great experience with Heros. Daniel and Francisco were both kind, prompt, safe drivers, and we enjoyed our comfortable, air conditioned transport. I even requested a little side trip and they accommodated that request without issue. Definitely recommend!

Jessica D

Great service!

On our recent trip to Queretaro, we booked ride service to and from the airport with Heros. The service was flawless, starting with the reservation booking and confirmation. Communication via WhatsApp was timely and clear.

And the drivers arrived early and were professional.

Jeff Maxwell

Excellent Service

Excellent pick up and drop service to the airport.

Faisal

Great driver!

We had a terrific experience with Hero’s. Our flight was canceled and they shifted our reservation with no problem.

Whitney

Great communication and service

Booked round trip rides from QRO to San Miguel. Excellent communication before and once we arrived at airport. Our driver Mr. Eric was prompt and polite on both trips. Would highly recommend and use again!

Walter S

A-1 Service

Easy to book. Excellent communication.

Daniel responds promptly and gives regular updates. Clean, comfortable vehicles. We’ll definitely use this company again.

Carol K

Great Experience!

We availed services from QRO to our hotel in el Centro and then from our hotel to San Miguel de Allende. Daniel and Francisco were both very professional and friendly. Highly recommend!

Nita

Davis family Transport

You and your team has been a life saver for us. From the time you met us at the airport and the multiple trips since then you and your staff have been professional and courteous. I felt very safe having my family travel with you and your team. Thank you.

Archie D.

Top-notch experience to and from San Miguel de Allende

I’m so glad I found out about this company. If you’re planning a visit to San Miguel de Allende and flying into/out of Queretaro, don’t hesitate to book their services. I chose to go with Heros for transfer from (1) QRO to SMA on Christmas Day, (2) SMA to Santiago de Queretero, and (3) Santiago de Queretero back to airport – which was a very early morning on Jan 1, New Year’s Day. Daniel and his team (Francisco, Mr. Tello) are very reliable, on time, professional and friendly, and Daniel – as other reviews say here – kept great communication with me for every transfer. I applaud his hard work. The prices are fair, cars are clean and in great shape, and I feel good supporting a local business. If I visit SMA again and am flying into QRO, I would no doubt hire Heros again. Cheers for terrific customer service, Daniel!

Grace M

Great driver

Transportation provided to and from San Miguel was seem less

Doug Matthews

San Miguel two way travel

The driver was always on time and very accommodating. The travel from the airport to San Miguel was seamless.

Doug M

Airport pickup

Really pleasant experience, very professional driver, Tello, felt really safe. He was on time, great personality, helped me with my bags. Wonderful service!

Janis Lovett

Great service!

Daniel was very professional, courteous and timely. We would definitely use his services again !

Brenda

Fantastic

I use there services 3 times and highly recommend them… very professional and curious. Definitely will use them again!

Clara Chaumont

Great service

Hero’s transport gave us fantastic service. They were on time, had nice drivers and large clean vehicles. They were very good on their communications.

Ilene S

Fantastic Service

Everything with the company has been top notch. From communication to meeting times and delivery. You couldn’t ask for a better experience.

Gary Brennan

On time, kind & communicative

Daniel and his team were just great. On time, communicative, helpful and kind. Our trip was unusual in that I suffered an injury and needed extra help on return flight, and Mr Elder of his team really stepped up to be sure my very heavy return luggage was handled and that I had a wheelchair at the airport. Then, Daniel helped my friend for her return flight at different time than mine. But Queretaro had the marathon that morning and the city shut down its streets. Still, he stayed connected and helped my friend find her way to him, and still got her to airport… All while recovering himself from an injury! Nothing kept him down. 🙂 Very grateful and hope his recovery continues well. Thank you, Daniel and Mr Elder.

Elena Ponce

Amazing service!

I used this service twice and it was fantastic. The drivers arrive on time, they were professional, and both cars where super clean. Thanks Daniel and Elder!

Rocío

Excellent, Reliable Transport Service

This is the 2nd year I’ve used Hero’s Transportation Services for commuting from Queretaro/airport to San Miguel and back again. Each time, the communication with Daniel has been excellent. He’s prompt with his responses, very clear on the pick up and drop off process, and he or one of his drivers are always on time. Plus his prices are very fair. You’re in truly good hands here. I’d highly recommend his services to anyone needing private transportation.

Maxine W

Reliable service

Driver arrived on time at the agreed upon location. Clean cars and excellent drivers.

Marlene

Best in Querétaro

Always on time and courteous drivers. We always use Heros Transportation any time day or middle of the night.

Jere Gnagi

Great Service

Highly recommended! Thanks Daniel and team!

Matt Trish

Excellent service

Our flights from/to Queretaro were both in middle of the night. Both drivers (one being Daniel) were on time, friendly, and very helpful.

M. Brown

CDMX - Querétaro

Este servicio fue para transportar a una 🐶 Llegaron puntuales a la recolección y entrega. Me mantuvieron informada del trayecto y me mandaron fotos. La 🐶 llegó feliz.

Adriana

True Professionalism

Daniel and his team are true professionals in every sense. Concierge type of service. Vehicles are clean and comfortable. He has bottled water available for the passengers. When provided with flight information he will track the flight’s arrival time. Prompt and timely pick-ups and drop-offs. Assists with luggage. Will accommodate other requests for example stopping at a public restroom. Bonus – Daniel is fully bilingual for both Spanish and English.

Enthusiastically, I highly recommend Heroes Transportation services in, and around, Queretaro!

Jeff Taylor

Top Notch Service

We used this awesome company for airport pick up and delivery back. The service was impeccable. Clean cars etc. and on time! Daniel keeps in touch with you all of the way and checks on you. Our driver Juan was the perfect gentleman and presented himself with the utmost respect. My husband enjoyed conversing with him about the area. Daniel is an absolutely wonderful person whom we had the honor of meeting the next day for a neighborhood tour of the area. A lot of important knowledge that was helpful. He returned us to the airport sadly as we didn’t really want to leave! We consider him a friend! If you ever need transportation for your needs while in the queretaro area do not hesitate to hire this wonderful company! You won’t go wrong!

Kimberly Parker

Could not recommend more

I had to fly twice from the Querétaro airport at 5 am. Since it is very hard to find lodging near the airport I booked a hotel downtown. Daniel was ready on time and knows a lot about the flight leaving to/arriving in QRO. I will definitely use his services next time I need them and will be recommending him to everyone I know. Cars are spotless and comfortable.

Alejandra Marquez

Manners, communication, and timely

We had a great experience using Daniel our first time from Queretaro to San Miguel and what a pleasant experience. He communicated well before our flight departure, after we landed, and arrived promptly. He provided us bottled water, spoke excelllent English, and helped us with suggestions about town. We loved our experience so much we reserved a half day tour of Queretaro on our pick up day back to the airport. He’s very knowledgeable about the city he lives in and a joy to talk with. We certainly plan to use his services again on our next trip and feel we’ve found a friend in the process.

David A.

Exceptional Service and Professionalism

I had the pleasure of having Daniel as our private driver for the past four months, and I couldn’t be more impressed with his service. From start to finish, Daniel demonstrated a level of professionalism and attentiveness that truly stood out.

Daniel was not only punctual but also proactive. Whether it was adjusting the route for unexpected traffic or providing useful local recommendations, he was always a step ahead. His friendly demeanor and keen attention to detail made every ride a pleasant experience.

If you’re looking for a private driver who combines reliability, expertise, and a personal touch, Daniel is the person to go with. His outstanding service made my daily commutes stress-free and enjoyable. Highly recommend!

Jessica

Reliable Service

We chose heros transportation for our trip to Querétaro. It is a safe and reliable Service. The vehicles are in great condition, Daniel is very friendly and his English is perfect. We highly recommend it.

Maria Williams

Excellent!

Highly recommend! I arranged airport pickup and drop off, they arrived right on time and my driver, Elder was so professional and friendly. Communication was great and they responded promptly to questions.

Katie

Our go-to company for over 2 years!

We have used Dan’s service since we moved to Mexico in 2022. First to do neighbourhood tours of QRO, then for day trips around the area for tourist reasons, then for airports runs (at all hours to BJX, QRO and MEX), and, *many shopping trips all over QRO after we bought our home in SMA. Dan even helped us when we were transporting our dog from Canada, and, will be helping us with a drive to the Guatemalan border in late 2024.

He is reliable and professional, knowledgeable on the roads, on things to do/see in the area, and a very nice person to boot. We have recommended his company Heros to many of our friends and can also recommend him to you! 

Tanya I., in San Miguel de Allende

We had a great experience with Heros driving

We had a great experience with Heros driving our family from CDMX to Queretaro. They were on time, helpful with our luggage, and drove safely. We’d definitely use them again!

Danielle Williamson

I recommend Heros because they are reliable

Ricardo picked us up at the airport and took us on a tour around the Centro, before dropping us off at our Airbnb. He has a wonderful upbeat and very helpful attitude. I recommend Heros because they are reliable, courteous, and make the experience enjoyable. ~Bill and Deborah

Deborah Doblado Bowers

Very clean and safe vehicles

Very clean and safe vehicles, always on-time, just nice people, frees me to go out at night despite being nervous about driving.

Leslie Tabarez

I recommend this company 100%

I recommend this company 100% i booked their service for a 4:50am trip to the airport of Queretaro, and their driver was just in time to pick me up. Ricardo was very nice and funny and we had a lovely chat all the way. I loved their reliability and their trustworthiness, to the point that im planning on using them when I come back from my holiday overseas. 10/10

Jose Angel Escobar

Daniel is very nice and always on time.

We’ve used Heros Transportation several times within Querétaro. We’ve also booked them to pick up visitors from the airport. Daniel is very nice and always on time. Reliable, quality service.

Shella Baniqued

Daniel was great and had the right size vehicle for the job.

We used Hero’s transportation at 1am pick up from the Queretaro airport for 7 bags and 3 adults. Daniel was great and had the right size vehicle for the job. Even at the late hour he was attentive and kept us awake with his conversation. Clean mini van knew the area well and pricing was better than three other drivers we inquired with. Thanks Daniel!

Anthony Browne

Highly recommend him

Daniel was terrific! We used his service for a private trip from Queretaro to San Miguel and for transfer to the airport. Highly recommend him

Mary Holshue McCombs

Would highly recommend this transportation company.

Terrific experience with Heros. Daniel was great and the driver we had, Elder, was prompt, friendly, and a very good driver. He went above and beyond to help us with an urgent request. Would highly recommend this transportation company.

Alex Harmon

Great service and super nice driver!

I have used Heros Transportation twice now and highly recommend them! Very trustworthy and on time every time! Great service and super nice driver!

Michael Helms

This is the best transport service we have ever experienced! Excellent!

Heroes Transportation was referred to us by a friend we were visiting in Mexico. Daniel, the owner, communicated with us early to make sure we knew where he was going to be located. He also took the time to come and get us very early in the morning on our way back to the airport. I think the best part was his sense of humor and the fact that he is very knowledgeable about the area. We truly enjoyed talking to Daniel and learning about him, his family and the area that we were visiting. By far this is the best transport service we have ever experienced! Excellent!

Desiree Andrea

Highly recommend Daniel at Heros for transportation in Queretaro.

Highly recommend Daniel at Heros for transportation in Queretaro. We used him for an airport transfer to our hotel, and then later for travel from Queretaro to San Miguel. Couldn’t ask for more. Daniel was on time, friendly (excellent English), his car was immaculate, and he drove safely. Communication was timely and clear. He accepts credit card payment, so we didn’t have to use the airport ATM.

James Shivers

Excellent service!

Excellent service! On time, friendly, and good driving skills. We would go out of our way to hire this service again. Highly recommend!

Coreen Wees

We highly recommend Heros Transportation

We flew into Querétaro from Philadelphia USA and had already booked our transportation with Heros. Daniel was there to meet us and we had a nice ride into the center where our Airbnb was. We wanted to go to SMA and booked Heros again & Daniel picked us up and drove us there. A very nice drive with nice conversation with Daniel. We stayed in SMA overnight and late. the next day Daniel arrived back in SMA to take us back to Querétaro. Of course we used his service to take us back to the airport when our time in Querétaro was up. We highly recommend Heros Transportation to you if you are looking for quality transportation.

Aimee Franc